Refund and Cancellation Policy
Refund & Cancellation Policy
EduEdgePulse
Last Updated: March 2026
EduEdgePulse operates as an educational online publishing platform that provides academic articles, educational resources, and publishing opportunities for students, educators, and researchers.
This Refund & Cancellation Policy explains the terms applicable to payments made on https://eduedgepulse.com/ through secure payment gateways including Razorpay.
By making a payment on our website, you agree to the terms outlined in this policy.
1. Nature of Services
EduEdgePulse provides digital services, including but not limited to:
- Article publication services
- Academic content access
- Educational resources
- Membership or submission-related services
As these services involve digital processing and content management, certain payments may be non-refundable once the service has been initiated.
2. Cancellation Policy
Users may request cancellation of a service before the processing of the service has started.
Examples:
- Article submission processing not yet initiated
- Service request not yet approved or started
Once the service process has begun (such as editorial review, processing, or publication), cancellation may not be possible.
3. Refund Policy
Refunds may be considered under the following circumstances:
- Duplicate payment made by mistake
- Payment deducted but service request not received by our system
- Service unable to be delivered due to a technical issue from our side
Approved refunds will be processed within 7–10 business days to the original payment method used during the transaction.
4. Non-Refundable Situations
Refunds will generally not be issued in the following cases:
- Article processing or editorial review has already started
- Content has already been published on the platform
- User decides to withdraw the service after processing has begun
- Errors made by the user during submission or payment
5. Payment Processing
All payments made on EduEdgePulse are processed through secure payment gateways such as Razorpay.
EduEdgePulse does not store or process card details directly, and all payment information is handled securely by the payment gateway.
6. Refund Requests
To request a refund or cancellation, users must contact us with the following details:
- Full Name
- Registered Email Address
- Payment Transaction ID
- Reason for Refund Request
Refund requests must be submitted within 3 days of the transaction.
7. Contact Information
For refund or cancellation requests, please contact:
EduEdgePulse
Website: https://eduedgepulse.com/
Email: info@eduedgepulse.com